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Estate Caretaker - Part Time in Brighton at Remus Management

Date Posted: 6/5/2018

Job Snapshot

Job Description

Having been established over 25 years Remus has grown into one of the largest Management Companies in England/Wales.  As a result of longstanding extensive links to National and Regional Developers we are experiencing a rapid growth in the number of properties under Management. 


We recognise that our biggest asset is our people and we are passionate about our commitment to being recognised as one of the best employers in our Industry, because if our people are happy they will work with us to deliver a first class service to our clients.


We are looking for dynamic individual who is self-motivated, looking for stability and a career with a forward thinking company, which is committed to the professional advancement and welfare of its people.  In return for your commitment we offer an attractive package which includes:-


  • Very Competitive Salary
  • Pension Scheme
  • Generous Holidays

Position           ESTATE CARETAKER – Part Time

                        Grand Ocean View

Job Contract  Permanent

Duty Hours    Sat                   08.30 - 13.30


Job Role

To provide efficient and effective support to the Grand Ocean View development ensuring the security and general appearance of the buildings and surrounding areas are maintained in accordance with the required Company standards agreed with the Grand Ocean View Service Charge Fund.


Person Profile

As a Remus Ambassador the job holder will provide our Customers & Clients with a professional service, in a Profitable Way whilst always behaving in a Reasonable manner.

They will be a self-starter, organised, customer focused, approachable, with good interpersonal skills and an ability to deliver the requirements of the role


Requirements

You will be expected to observe safe working practices in carrying out the required duties and ensure that the instructions of Remus Management Limited & specified by technical consultants, contractors and manufacturers are adhered to.


Duties

Customer Service

  • Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to enquiries regarding services and building issues.
  • Acknowledge and greet all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners.
  • Use professional telephone etiquette in handling resident requests.
  • Assist and coordinate with new move-ins as necessary.
  • Assist with package deliveries. Log receipts of packages delivered for home owners, and notify home owners for pickup.  Make sure each unit file has a release of liability form for accepting packages, etc.
  • Provide access control services and remain vigilant of non-residents and their purpose for being on property.
  • Inducting new tenants, lessees, cleaners and contractors.
  • Ensure at times of absence from the reception desk that the mobile phone is carried at all times and the number is clearly displayed on the reception desk


General Maintenance

  • Checking to ensure that all works are satisfactorily carried out by any contractors working at the development.
  • First line maintenance of fixtures and fittings, examples: tightening screws on window hinges, maintenance on door handles, minor repairs as a temporary measure after vandalism.


Lighting

  • To clean light fittings and to test lighting systems replacing where necessary minor parts such as tubes, bulbs, fuses starters and diffusers, in accordance with safe working practices in common parts and car parking areas and on outside walls.


Car Parking

  • Control of all parking arrangements on the Estate and ensuring that all vehicles including visitors, park in the correct spaces provided.  To implementing the parking regulations laid down by the Managing Agents and reporting any breaches of the regulations to the Managing Agents.


Refuse

  • To ensure that all refuse stored in the bin areas is deposited in the containers as supplied.
  • Weekly control of collection of refuse by the Borough Council.
  • Movement of containers within the bin area to maximise usage and to avoid overfilling.
  • Removal of paladins from bin stores to clean and disinfect areas after collection.


Internal Common Parts

  • Sweeping and washing where applicable and or vacuuming of entrance halls, landings and stairways depending on floor covering as per Common Parts schedule.
  • Clean the internal face of external windows and other internal glass within the limitations of safe working practice.
  • Wipe down all external handrails, metal railings and metal doors.
  • Remove any junk mail in the entrance porches of all blocks and dispose of.
  • Carry out an inspection of the gym twice daily.
  • Check all notices are in place, including No Smoking Signs, Fire Precaution Signs, Lift Signs Fire Action Notice Signs. 


External Common Parts (Gardens, Pathways, Roadways, Garage Areas, Parking Bays)

  • To be responsible for ensuring clear and safe pedestrian access particularly in adverse weather conditions (e.g. clearing snow, gritting etc.)
  • Collecting litter..  Ensuring a high standard of cleanliness.  Ensure that all parts of the estate are kept clear of dumped refuse.
  • Keeping clear all drains and gulley's'.
  • Overseeing gardening duties and removal of weeds on pathway,  undertaking watering as required


Emergencies

  • To report emergencies in the case of faults with gas, electric and water supply to Remus Management.

Security

  • To check all fire doors are working correctly.
  • To maintain general security to all parts of the Estate by making a daily check of all common parts, roadways and garage areas ensuring that all lighting and time switches are in working order and in the event of defects being found, remedial action should be taken immediately.


Administration

  • Keep a register of emergency services and contractors.
  • Maintain an up to date list of telephone numbers and addresses of all maintenance and emergency contractors.
  • Keep a record of contractors call to the site and advise Remus.
  • Complete daily work record of events on computer.
  • Keep job assignment record on the computer updated at least weekly on progress.
  • Keep track of receipts for items purchased for each job – obtaining separate

receipts per job when possible. Noting on each receipt the job address &

description of items purchased (if not clear on receipt) & submit receipts to office

on an at least weekly.

  • Keep a log of parcels received / collected and to distribute notices of parcels to be collected.
  • Keep a log of all keys you are in receipt of and the reason along with who these should be passed to.  Gain and keep a record of permission forms for the release of keys.
  • To take water meter readings and landlord supply readings.  Log on computer and update Remus Management accordingly.
  • Provide continuous updates, edits, reviews, and additions to the electronic database .
  • Keeping and updated checklist of outstanding maintenance issues and chasing contractors/Management Agents/residents as appropriate.


Stock Control

  • To control the provision and replenish toiletry items, including requisition, storage and

distribution of such items.

  • To monitor stock levels of consumable items such as grit, toiletries, light, bulbs/tube and arrange to replenish supplies in accordance with current procedures.


Health and Safety

  • To comply with the requirements of Health and Safety, other relevant legislation and carry out weekly fire alarm tests, and assist with evacuation procedures.

Other

  • To report any breaches of covenants by residents to Remus Management.
  • Ensure a high standard of cleanliness. 
  • To carry out any other reasonable duties within the overall function of the job.
  • Promote and encourage a high level of client involvement, consultation and communication.
  • Reporting incidents and anti-social behaviour.
  • Ensuring effective exchanges of information with team members and Remus Management.



Job Requirements

Experience in a similar type role

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