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Caretaker - Resident Manager in Salisbury at Remus Management

Date Posted: 6/25/2018

Job Snapshot

Job Description

Having been established over 25 years Remus has grown into one of the largest Management Companies in England/Wales.  As a result of longstanding extensive links to National and Regional Developers we are experiencing a rapid growth in the number of properties under Management. 


We recognise that our biggest asset is our people and we are passionate about our commitment to being recognised as one of the best employers in our Industry, because if our people are happy they will work with us to deliver a first class service to our clients.


We are looking for dynamic individual who is self-motivated, looking for stability and a career with a forward thinking company, which is committed to the welfare of its people.  In return for your commitment we offer an attractive package which includes:-


•             Attractive Salary

•             Accommodation

•             Generous Holidays


Job Description:        Caretaker - 


Reports to:                 PROPERTY MANAGER 

Hours:                        30 Hours per week 9 am – 4 pm with 1 hour for lunch

Holiday:                      20 working days plus bank holidays

Salary                         £10,920 + Private Appartment

Probation period:      six months with one months notice

JOB DESCRIPTION AND TERMS FOR CARETAKER/RESIDENT MANAGER AT ST ANN PLACE, SALISBURY.



Remus Management Ltd aims to provide an efficient, caring and professional service. Our main interests are that the residents are happy and well looked after, and that the buildings are maintained to their current high standard. It is important that the Caretaker/Resident Manager maintains regular contact with Remus Management Ltd and, in particular, keeps in close touch with the Property Manager for St Ann Place. The Caretaker/Resident Manager is responsible for the day to day management, the well-being of the residents chiefly oversee the general day to day management and running of the Estate and the common areas of the apartment buildings.


It is important that the Caretaker/Resident Manager should keep an up-to-date list of the lessees together with the names, addresses and telephone numbers of their next of kin and their doctors. A copy of the details form should be sent to Remus Management Ltd when a property is sold or sub-let in order that we have an up-to-date record of both lessees and tenants.


This Job Description is a brief record of the Hours of Work, Terms and Conditions and Duties required and should be read in conjunction with the Contract of Employment.


Hours of Work, Terms and Conditions:

i           Hours of duty to be 30 per week worked over 5 days. The hours of work each

day shall be 9.00am – 4:00pm. (Lunch hour 12-1pm)


ii          2 days off each weekend.


iii         At all other times on call on an emergency basis only.


iv         The Caretaker/Resident Manager must never forget to switch over to the central

control system whenever they are off-duty or leave the premises.


v          The Caretaker/Resident Manager will be remunerated at the rate of £ 10,920 p.a.

vi         The Caretaker/Resident Manager will be entitled to 20 days paid holiday per annum, plus all public holidays.


vii        Sickness will be dealt with in accordance with whatever current DHSS regulations are in force at the time of event.


viii       A 6 month trial period will be instigated during which time 1 month’s notice is required. After this period the notice is 2 months.


General Duties



  1. Welfare:

a)                  To maintain regular contact with all the residents and each morning to

call on any who require a daily call to ensure their well-being.


b)                  To provide a link to other support such as relatives, neighbours,

doctors, domiciliary welfare services etc and obtain help as required.


c)                  To stimulate and where appropriate organise leisure activities with the

residents and particularly the use of common areas.


d)                 To foster links with the community so that, as far as possible, the

residents become part of that community.


e)                  To assess potential new residents, ensuring that they comply with the

age restriction as specified in the lease (at least 60 years of age), that they are fit and healthy and that they are ‘independent retired’ and do not require nursing/specialist care.


  1. Supervision of the Building and Services provided:

a)                  To co-ordinate, supervise and co-operate with all contractors to ensure a high standard of maintenance.


b)                  Care of communal areas, i.e. residents’ lounge, bin stores, store rooms, lifts, laundry rooms etc.


c)                  To be responsible for the security of the building and its contents.


d)                 To ensure that all plugs, switches etc are safe and turned off/unplugged when not in use.


e)                  To change light bulbs, fuses or circuit breakers when necessary.


f)                   Ensure all communal doors and windows are locked before you leave the premises.


g)                  To instruct the residents in the correct use of laundry equipment where appropriate.


h)                  To instruct residents in the correct use of communication system and test regularly.


i)                    To test the fire alarm system weekly and to be responsible for attending all fire alarm calls.


j)                    To follow the local Fire Officer’s requirements with regard to fire drill and to ensure that he visits the scheme annually.


k)                  External areas – keep generally tidy and free from debris, paths swept, litter removed between the gardening contractors visits, particularly during icy weather.


l)                    The MASTER KEYS must be held in the Caretaker/Resident Manager’s control at all times whilst in the building.


m)                To maintain petty cash float, keep records and receipts, and account to Remus Management Ltd on a regular basis in order that the level may be maintained.


General guidelines to assist you:

You act as a representative of this company and you are responsible for the smooth running of the complex on a day to day basis. You must be willing to take on board other responsibilities should the need arise to ensure the smooth running of St Ann Place.


Any problems should be referred to the Property Manager at Remus Management Ltd in the first instance. You should be able to use your common sense in dealing with emergency maintenance matters and those minor problems that may arise from time to time. You will be able to, with the help of local knowledge, deal with these matters e.g. plumbing problems, electrical problems etc in the way in which we require. Minor repairs may be instigated by the Caretaker/Resident Manager up to £200. Where costs are likely to exceed £200, details should be passed to our Minor Works Co-ordinator for authorisation/attention. If the Minor Works Co-ordinator is not available, details should be passed to the Property Manager.


In the case of an emergency arising whilst the offices of Remus Management Ltd are closed, the Caretaker/Resident Manager has the authority to take whatever action is necessary, but details must be passed to the Minor Works Co-ordinator or Property Manager at the earliest opportunity.


It may assist you to arrange a simple schedule for yourself of tasks to be carried out on a regular basis e.g.


Daily:

9:00 – 11:00    Make contact with the residents and call on any requiring a daily call.

11:00 – 12:00  Be available in the Caretaker/Resident Manager’s Office for any queries.

1:00 – 4:00      Attend to any minor maintenance items which need attention and check communal parts.


Once a week:

Test lifts and that all communal external and internal lights are working correctly.


Check laundry machines.


Check any empty flats, including for mail.


This is just an example, you may well wish to do things differently but it will probably assist you to have a check list of some sort. These are just general check – no doubt problems may arise, but as already mentioned, any problems should be referred to the Property Manager of Remus Management Ltd in the first instance.


It will also help you to get into a routine that residents can identify with. They then feel happy and secure that the necessary jobs are getting done and they will probably have a rough idea of where to find you at a certain time.



Job Requirements

  • Proven experience in a similar type role 


Attitude and Approach:

  • You must be presentable and polite at all times.
  • You must not be bossy or overbearing and you will have to gain the lessees’ confidence.